Terms of Service

Last updated: 2 October 2026

1. Who we are

Brokie Casino (“Brokie Casino”, “we”, “us”) is a social casino game operated by Arcidos, Keurenplein 41, D1333, 1069 CD Amsterdam, the Netherlands (Chamber of Commerce/KVK 74882120). You can reach us at support@brokiecasino.com, or in the Telegram bot with /paysupport for anything about a payment. We answer in English or Dutch. These terms apply to the Brokie Casino website, the Discord Activity, the Telegram bot and Mini App, our iPhone and Android apps, and anything else we offer under the Brokie Casino name (together, the “Service”).

By using the Service you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Play money only, no real-money gambling

• The Service is for entertainment. It does not offer real-money gambling. All games are played with Brokie Bucks, a virtual play currency. In the game, “$” means Brokie Bucks. It never means US dollars or any other real money.
• Brokie Bucks, diamonds, lootboxes, cosmetics, VIP, upgrades, season rewards and every other virtual item (“Virtual Items”) have no monetary value. They can never be redeemed, cashed out or exchanged for money, cryptocurrency, goods, services or prizes of any real-world value, by us or anyone else.
• We never award prizes of real-world value, such as money, cryptocurrency, Telegram Stars, Telegram gifts, gift cards or goods, for playing, ranking, inviting friends or anything else.
• Winning in the Service does not mean you would win at real-money gambling.
• Selling, buying or trading accounts or Virtual Items for anything of real-world value, inside or outside the Service, is forbidden.

3. Who may play

• You must be at least 18 years old, or the age of majority where you live if that is higher. We ask you to confirm this before you play. If we learn that a player is younger, we close the account.
• You may use the Service only where it is lawful for you to do so. If social casino games, simulated gambling, or buying virtual currency or lootboxes for them is prohibited or restricted where you live or where you are, you must not use the Service or any part of it. You are responsible for checking and following the laws that apply to you.
• The Service is not offered in Belgium or in the State of Washington (USA), and our iPhone and Android apps are not offered in South Korea. If you live in or are located in any of these places, do not use that part of the Service. We use your IP address to check the country you connect from and refuse access from places where the Service is not offered. Do not hide where you are, for example with a VPN, to get around this.
• We may block access from any place, and we may close accounts that we believe break this section.
• You must also follow the terms of the platform you use the Service on: Discord, Telegram, Apple’s App Store or Google Play.

4. Your account

• You sign in with Discord, Telegram, Apple, Google or your email address, depending on where you play. Keep those accounts and your password secure: anyone who controls them controls your Brokie Casino account.
• One person, one account. You may link several of those sign-ins to the same Brokie Casino account. When two accounts both have progress, you choose which one to keep; the other is permanently closed and never combined with the one you keep.
• Your display name must not impersonate others or be offensive, hateful or misleading. We may change or remove names.

5. Gifts and games between players

• You can give Bucks to friends within a weekly limit shown in the game. The limit is the same for everyone. Chess and Texas Hold'em against other players have no weekly limit. A gift is a move inside the game with play money, like every other Buck; it is not a transfer of anything of value.
• Never sell, buy or trade Bucks, gifts or accounts for anything of real-world value, and never offer to. If we find that someone did, we may reverse the transfers and close the accounts involved, without compensation.
• We may lower the limits, and hold or reverse a transfer that looks like trading or abuse.

6. Purchases

• You can buy diamonds and VIP on Discord through Discord’s own payments, inside Telegram with Telegram Stars, and in our iPhone and Android apps through Apple’s App Store or Google Play, where they are offered. The platform takes the payment under its own terms; we never see your card or bank details. Before you pay, the game shows what you get and its price.
• What you get is a limited, personal, non-transferable, revocable licence to use Virtual Items within the Service. You do not own them, and they have no real-world value. Diamonds you bought do not expire while the Service runs and your account exists.
• Diamonds and VIP you bought on one platform work on every platform where you sign in to the same account. In our apps, Restore purchases delivers App Store or Google Play purchases that did not arrive.
• Virtual Items are delivered right away. If you are a consumer in the EU or the UK, you can cancel a Telegram Stars purchase within 14 days of buying it: send /paysupport in the bot or email us. We refund the payment through Telegram and remove what it bought, including what you got with it, as far as it is still there. For purchases made through Discord, the App Store or Google Play, refunds and cancellations are handled by that platform under its own policies: ask Discord, Apple (reportaproblem.apple.com) or Google (Google Play › Order history).
• Something wrong with a purchase? If you paid and did not get your item, or it does not work as described, contact us at support@brokiecasino.com (or /paysupport on Telegram) and we will deliver it, fix it or help you get a refund from the platform. This does not limit your rights under the law.
• If Discord, Telegram, Apple or Google refunds a payment, or it is charged back, we take back what it bought, such as its diamonds, and we may take back the equivalent of what you already used. Your diamonds can go below zero until you top up.
• Lootbox odds are shown in the game before you buy or open a lootbox (tap Odds).
• Free spins won in a lootbox play on the slot and at the bet named on the prize, and are kept until you play them. The house pays their stake; what they win is paid like any other round.
• We may change prices, odds, rewards and game rules for good reasons, such as balancing the game, fixing mistakes, stopping abuse or following the law. We do not take away things you already paid for, except to correct an error, under section 8 (Fair play) or after a refund. We announce important changes in the game before they apply. Seasons may reset certain progress as described in the Service.

7. VIP subscription

• VIP monthly renews automatically every 30 days until you stop it. Every paid month adds 30 days of VIP. The price is shown before you subscribe.
• On Telegram VIP monthly costs 250 Telegram Stars every 30 days, taken from your Stars balance. To stop it, open Shop › VIP in the game and tap Stop VIP renewal, or in Telegram open Settings › My Stars and cancel the subscription.
• On Discord, the App Store and Google Play the subscription is billed and renewed by that platform, and you stop it there: in Discord under User Settings › Subscriptions, on an iPhone under Settings › your name › Subscriptions, and in Google Play under Payments & subscriptions. An App Store or Google Play subscription renews unless you cancel it at least 24 hours before the end of the current period.
• After you stop renewal, nothing more is charged and VIP stays on until the end of the period you already paid for. If a renewal cannot be paid, VIP ends at the end of the paid period.
• VIP starts right away. If you are a consumer in the EU or the UK, you can cancel your first VIP payment on Telegram within 14 days with /paysupport, and we refund it; on the other platforms, ask the platform.
• Deleting your Brokie Casino account stops a Telegram subscription, but not one billed by Discord, Apple or Google: cancel it there as well.
• We will tell you in the game at least 30 days before we raise the price or reduce what VIP gives you, and you can stop VIP before the change applies. If we end VIP or the Service, we refund unused paid days where the law requires it.
• VIP days you get for free, from lootboxes, the season track or a trial, are not a subscription and never renew.
• While your VIP monthly renews, free VIP days from lootboxes and the season track are paid as Bucks instead, at 4,000 Bucks a day, because your subscription already covers every day. Once you stop renewal they come as VIP days again, also while your paid month is still running. A trial you already hold stays a VIP day.

8. Fair play

You may not: use bots, scripts or automation (the built-in autospin is fine); exploit bugs; use more than one account, or let others use yours, for example to collect free rewards or to pass Bucks to a main account; collude in duels or at tables; ask for refunds or charge back payments for items you keep using; interfere with the Service or other players; or harass anyone. If you break these rules we may reset balances, remove Virtual Items, or suspend or close your account, without compensation.

9. Chat, names and moderation

• What you write, including your name, table chat, the casino chat and messages to friends, must not be illegal, hateful, harassing, sexual or spam, and must not advertise gambling or the trading of Bucks.
• We refuse names with slurs or hate terms. In chat we star them out automatically. Players can report messages, mute and block. We review reports and may remove content, hide or change names, or limit or close accounts.
• To report illegal content, use Report in the game or email support@brokiecasino.com with where you saw it and why it is illegal. We handle reports promptly and tell you what we decided.
• If we remove your content or limit your account, we tell you why. If you disagree, reply or email us and a person will look at it again.
• Authorities and users can contact us at support@brokiecasino.com, in English or Dutch.

10. Game outcomes, malfunctions and errors

• Game results are decided by our servers using random number generation. You cannot influence them, and neither can other players or we during a round.
• Our server records are final. If what you see on screen differs from our records, our records count.
• A malfunction voids all plays and pays. If a bug, outage, lost connection or other error affects a game, a reward or a balance, the affected rounds and awards are void, and we may correct, reverse or remove the Bucks, diamonds and other Virtual Items involved, also after they were credited to you.
• We do not compensate for wins, streaks, rewards or Virtual Items lost through a malfunction, an interrupted connection or an unfinished round, except where the law requires it. This never takes away paid items that were delivered correctly: if a problem affects something you paid for, contact us and we will put it right or help you get a refund.

11. Playing responsibly

Brokie Casino is entertainment, not a way to make money, and even play-money games can become a habit. Take breaks, set yourself limits for time and for any money you spend on diamonds or VIP, and never play to win back what you lost. If you want to stop, delete your account in Settings, or email us and we close it for you. If gambling of any kind is affecting you or someone you know, free and confidential help is available, for example at Gambling Therapy (worldwide), BeGambleAware (UK), the National Council on Problem Gambling (USA, call or text 1-800-GAMBLER) and Loket Kansspel (Netherlands).

12. Deleting your account

You can delete your account at any time: in the app under Settings › Delete account, with /deleteaccount in the Telegram bot, or by email (see Delete your account). Deletion is final and cannot be undone. Your Bucks, diamonds, VIP, lootboxes and other Virtual Items end with it, without compensation. Finish any round or table with Bucks in play first. A subscription billed by Discord, Apple or Google keeps running until you cancel it there. What we keep after deletion, and for how long, is in the Privacy Policy.

13. Changes and ending the Service

We may change, pause or end the Service or any part of it. We may update these terms for good reasons, such as new features, a change in the law or fixing mistakes; the date above shows the latest version, and we announce important changes in the Service before they apply. If you do not agree with a change, you can stop using the Service, stop VIP and delete your account. If we plan to end the Service, we announce it in the game at least 30 days before and stop selling Virtual Items when we announce it. When the Service or your account ends, your Virtual Items end too, without compensation, except where the law requires otherwise.

14. Our apps in the App Store and Google Play

• These terms are between you and us, not Apple or Google. We, not Apple or Google, are responsible for the app and its content, its maintenance and support, and any claims about it, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims.
• Apple and Google have no obligation to provide maintenance or support for the app. If the app does not meet a warranty that applies by law, you may tell Apple, and Apple may refund the price you paid for the app, if any; to the extent the law allows, Apple has no other warranty obligation for it.
• You may use the app only on devices you own or control and as the store’s own usage rules allow. You confirm that you are not in a country under a US embargo or listed as a terrorist-supporting country, and that you are not on a US list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

15. Liability

The Service is provided “as is” and “as available”. We do not promise that it is always available or free of errors. To the extent the law allows, we are not liable for indirect or consequential loss, lost data or Virtual Items, or interruptions, and our total liability to you is limited to the amount you paid for Virtual Items in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

16. Law and disputes

These terms are governed by Dutch law. Disputes go to the competent court in the Netherlands. If you are a consumer living elsewhere, you keep the protection of the mandatory laws of your country and may also bring a claim there. Please contact us first at support@brokiecasino.com; most problems are solved quickly that way.